Citrine Snow Owl Sterling Silver Necklace

Care for your Jewelry
Your Jewelry is handcrafted and needs care like any other art piece. Do Not Wear Jewelry while sleeping, bathing, swimming or exercising. Avoid all chemicals and try not to bang your jewelry or drop it as this might damage the metal as well as the stone/s. To make your Jewelry last longer, gently rub them with a Jewelry cloth to clean and polish. Store away in a secure air tight container.

Sterling Silver and Bronze are metals that will darken with time. The only way to slow this from happening is to keep them away from moisture. However, polishing the pieces with jewelry polishing cloth will restore its shine. I protect all my jewelry with a sealant to delay oxidation. I also have a separate listing of a Jewelry Polishing cloth to keep your piece bright and sparkly. This jewelry Polishing cloth can be used for years even if it turns black. Never wash this cloth as it will become useless. Find this under 'Unisex' category.. This jewelry Polishing cloth can be used for years even if it turns black. Never wash this cloth as it will become useless.


To Remove Tarnish from Sterling Silver Jewelry: Put your sterling silver jewelry in a bowl and cover them with white distilled vinegar. Add baking soda into the bowl (the approximate proportions are 4 tablespoons of baking soda for every cup of vinegar). Leave the jewelry in the mixture for 1 hour. Rinse with clean water and wipe dry with cotton cloth.

For Bronze Jewelry: Mix equal parts of vinegar and flour in a glass bowl. Add salt and stir. Spread on Bronze metal and wait for 1-2 hours. Rinse, dry and polish with a soft cloth and a little bit of olive oil.

Each piece of Jewelry may have different processing times and hence you will need to read the Description section of individual items. The jewelry in the 'Made to Order' section, will require 1- 2 weeks to make and ship. I try my best to make and ship them within a week though. All Jewelry in the 'Ready to Ship' section and 'One of a Kind' section are ready to be shipped to you right away. These orders ship within 2 business days.

All Jewelry will be shipped with beautiful gift wrapping, Tracking and Insurance. Free Tracked Shipping typically takes 7 -21 days depending on the location. You will find shipping upgrades for expedited shipping during checkout. Local pick-up option available for Vancouver.
Contact me for local pick-up (our meet up will be in Richmond, BC) after checkout.

We gladly accept returns.

Contact me within: 3 days of delivery

Dispatch items back within: 7 days of delivery

Item should be returned in original condition with original packing. Any free items sent with the product should also be returned.

Note: There is no returns for custom made pieces or personalized items.

I don't accept exchanges or cancellations, But please contact me if you have any problems with your order.

Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition or lost during return shipping the buyer is responsible for any loss in value.

Refunds will be issued ONLY after we receive the item/s.

International Shipping:

We are sorry but we are not currently shipping around the world. We ship only across USA & Canada, for now.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Lost or stolen packages:

Sand and Snow Jewelry
is not responsible for any lost, damaged or stolen packages once an item is shipped. 

Sand and Snow Jewelry is an Ode to living on Planet Earth for
all the Free-Spirited Souls. Each piece is designed with intention and then
handcrafted from scratch (in wax and then metal or metal directly) with love
and alot of attention to detail by Roxane Abigail. Roxane was born in an
Artistic household and has studied various Arts including Metalsmithing over
the years and holds a Bachelor of Arts degree. Sand and Snow Jewelry came to
life in 2019 when she was able to professionally learn Metalsmithing. 

Our jewelry is inspired from Earthy and Cosmic elements, from
Sandy Shores to the Magical Skies and has an Old World Charm that is reflected
in its textures, finishes  and sometimes,
forms.

Do stop by often, as we are constantly adding new pieces and
many of them are one-of-a-kind! Which means there is no reproduction of those
pieces, making that jewelry super unique. You get the exact piece that you see
in the images. Custom orders are always welcome! Please fill out the Custom
Jewelry page to get started.